Customer Testimonials
Nightmare, avoid this dealership at all cost. Communication problems: I came to an agreement on price with Eli Rolon. I live three hours plus from the dealership, but was willing have a friend drive me to pick up the car. I made arrangements for payment which was approved by Eli and his 'boss', Sarah Velasco. I was very clear that I did want my credit checked and I would be paying all cash for the car through a wire transfer and checks--I said this to both Eli and Sarah. Eli said he was working until 6p.m., but when I ...
Thank you. The service department manager named Nathan was anything but gracious, professional, welcoming, or customer satisfaction and service oriented towards me on three different occasions within a one month time frame. I purchased a new tail light at NCVW and I had it installed there as well, but a plastic cap was damaged so I requested it be replaced. He did not bother to get up from his desk to come and introduce himself as the service manager, apologize for the occurrence, and let me know how this would be remedied. He had his clerk do so even though ...
Those people in sales are not professional at all, they cheated in the process of buying my new car, I noticed that they over charged me for a service I told them I did not wanted and they did not care, I will never going to purchase another car from that dealer, total rip off.
TOTAL RIP OFF... I am totally disappointed and NEVER seen such a thing. I was doing my lease buy out, sales associate Alberto M. “helped” me and he printed out a paper with final finance amount $19.200 which was including the vehicle service, all tires replacement (as he said due to the safety, my 4 tires need to be replaced) and any other service required things. And my buy out price was only $16K and I mentioned if numbers dont make sense i can just buy out and handle the rest my self. He insisted that this makes more sende as I ...
One of the best dealership experiences that I have had in a long time. Rico was a fantastic salesman along with the Finance Manager and finally with Gaston Diaz. The entire experience was great and would recommend them to anyone that is looking for a new car or used one...!
Max is a friendly agent …he is very professional skills and handles with care ….. thanks
Great Service dealing with a difficult warranty issue, will recommend to others. Luis Avalos @ service dpt.
I found that South Bay Volkswagen has a very professional, knowlegeable, as well as friendly team, from service writers to technicians to take care of my Jetta. I feel I can always count on South Bay Volkswagen for good dependable service.
Upon arrival, Alberto Matamoros greeted us and immediately accommodated me. He answered all my questions as well as understanding what I was looking for, with no pressure at all, and made it possible for me to get the best deal, which went beyond my expectations. Gaston Diaz was extremely quick and very professional, usually, it takes time with signing paperwork, but he made it flawless and quick, giving a clear overview of the contract and any recommended additions that'll work best for you. I highly recommend if you're looking for high-quality vehicles and amazing service, South Bay Volkswagen ...
It was an efficient visit to your service department that will motivate me to return to Southbay VW. I was immediately greeted by one of your service representatives which was a pleasant surprise to see that it was Max Smith, a former employee from the finance department. I didn't have an appointment for the service I needed done. Although your service department was extremely busy, he processed the job order and returned my car earlier than what he had promised. On one of my prior visits to your service department I was greeted by a young female employee that ...
Always a pleasure when dealing with our sales champion Rico Villagrana and Gaspar Alonso on the service department, awesome to get their support and understanding of our needs. Going on my 5th lease with them and love being a VW owner and being part of the South bay clientele.
Best dealership in the San Diego area. Great staff made the deal easy and painless. They are understanding and will work with you. Make sure you ask for Alex Reyes!
Enzo was amazing, quick to respond with accurate information, very straightforward and easy guy to work with. The whole process was quick and easy.
Sales Manager Alex Reynoso called and set up a 10AM appointment for me to pick up my Moonstone Grey ID4. He told me that my salesman, Matthew Duff had the day off, so Alex would handle sale. I had pre-ordered the car and after a three month wait he knew I would be anxious to get it. That was true and I went to the dealership about 45 minutes early. Alex told me that the car wasn't quite ready, but we could start on the paperwork. He also told me that Matthew Duff had decided to come in just to ...
I've been a customer of South Bay VW for 7 year's now. I appreciate their dedicated work and their professionalism!
Victor (Sales Manager) and Roque (Sales Team) were fantastic! Very helpful, No haggle and very honest about our trade-in. I would highly recommend South Bay VW because of their team members.
Wow the Finance team at this location is very very unprofessional. Victor, and Alex the manager, just wow. There are no words for how passive aggressive Victor was towards me. Basically handed me an application and wouldn't tell me what to fill out and walks away. Literally walked away without telling me what I needed to fill out - so I filled it out to find out only need the top filled out on. At the beginning every thing was going great - I was going to get the car, they gave me great deal but when I told ...
Received amazing service from Matthew. He answered all my questions and I'm extremely happy with the car that I purchased off this dealership. I highly recommend this dealership to purchase your car from because you would receive kind of professional service.
Update 02Jul same ignorant management out of touch with what is happening and still not a call returned and still waiting on appraisal Update 30-Jun reached out to the dealership again and asked to speak to a manager, he acted like he gave a darn and then assured me that's not how we do business out here, all this was 29Jun, today 30Jun and just another ignorant manager. Full of &@$ dealership still waiting since Saturday for my car appraisal and the manager assured five minutes and back to me. Today is Tuesday...worthless salesperson R.N. and management
Excellent customer service. I appreciated the professionalism and curtesy that was given to me throughout this purchase. Thank you Aldo and Gaston for a positive experience.
Excellent attention and concern on the part of service personnel in satisfying the customer to solve the problem in the shortest possible time with kindness.
Great Customer Service! Alberto Matamoros paid attention to all of our requests and gave us very detailed information. Finalizing the contract with Gaston Diaz made the day. Thank you
While the sales team strive to offer an optimal experience at South Bay Volkswagen, for obvious reasons, the rest of the individuals employed there are less than satisfactory, put politely. I purchased an "Certified" vehicle there and within four days I had to return to have the battery replaced. This after the 100 Point Inspection had been conducted prior to the sale. I also was forced to wait over one month to receive my plates and tags, and to no surprise at this point, they too were subpar as I was being given used plates and with only a 6 ...
Luis Carrazco was the sales-person that assisted me in my purchase. He was attentive, knowledgeable, and professional throughout the entire process. He offered me a demonstrable level of care and service that is what I value and seek in the businesses to which I offer my patronage to. He was never overly zealous and afforded me with time and information to make the right decision.
Luis was able to accommodate a request to drop off my vehicle even though my appointment was 5 days away. I had a catalytic converter service light on and was concerned about driving vehicle further. Service was able to get vehicle in earlier and resolve condition being covered under the TDI Emission Warranty. Thank you so much.
Wanted to lease a 2020 Jetta S. Already was in month 36 of a 36-month lease of a 2018 Jetta S initiated at this dealership 3 years ago. Worked with salesperson Christa De La Torre in 2018 who was excellent. Returning with a competitive lease offer in hand from a SF area dealer, all I wanted was for Southbay VW to match the deal. I was coming to the end of a Tier 1 lease and a perfect payment record with VW Credit. Had a HORRIBLE EXPERIENCE on Monday, January 4, 2021! Salesman, though pleasant, knew almost nothing and had no authority to make any deal. Instead he ...
Special mention to Ricardo Sanchez as Service adviser, he has a lot of knowledge, very attentive and polite. He is responsive, always ahead with recommendations to avoid future issues. Personalized service, and nice people. I love South Bay Volkswagen.
I was for a hunt at other dealers and nothing like Volkswagen dealership in National City. I felt welcome right away. The staff and the service overall was amazing. All my needs were met despite my situation. Thankful and grateful I stepped in.
I liked the excellent attention that Miss Ana Garcia gave us, she was very kind and solved everything for us, I recommend her excellent work.
Such an easy experience at South Bay. Big kudos to Fernando for working with us and making the whole experience very pleasant and super smooth! 5 stars across the board! And xxxxxxto Roberto in Finance, he was a joy to work with!
Loved my experience in Southbay VW, specifically with Cesar Lopez! He made the process of finding my perfect car very smooth, highly recommend thank you!
We had a great experience at Volkswagen. Staff was very welcoming specially Filiberto, but we had to wait more than one hour for the financial director.
I highly recommend Southbay VW, specifically the service adviser Ricardo Sanchez. One thing that's hard to find in a service shop or dealership is honesty, but with Ricardo honesty is his policy and he's build a reputation for integrity. I've been coming here for oil changes, repairs, and auto body repairs. Ricardo has been very attentive and does everything he can to help me out. I really appreciate that he makes sure to call or text me with the progress on my car. I will definitely bring my vehicle back to Ricardo at Southbay Volkswagen as long ...
Awesome customer service from (Cesar Lopez), no pressure interaction. Extremely helpful and took time to understand my need. Thanks for all the help. One of the easier and fast auto buying experiences I’ve had. ill definitely return. Come see Cesar!!! Thank you again
I had a great experience at Volkswagen. Staff was very welcoming specially Dago Salazar. I had no idea what car suited me best and he showed me a variety of options, ended up with a 2019 R-Line. I highly recommend Dago to Help you out with your car needs and most important, deals!
I had a nice, no pressure car buying experience! Everyone was nice and very helpful! I wpuld definitely recommend South Bay VW to my friends!
I have to say that this place rocks!! They helped us out right away! All our questions and our negotiations were done in less than 30 min. Now.... that's amazing for a dealership. We all know how tedious dealer can be. Not South Bay Volkswagen. We recommend them 100%. Thank you for all your help. Loving my new car.
Again my experience with all the personnel at the dealership was of the highest quality. Truly a professional team! I feel very blessed to have had each one of these three individuals assist me in leasing another VW.
Gaspar was friendly and his help was great. He help me get mu car fix the fastest he could and send me info on the progress
Jesus went above and beyond to make sure I purchased the right car for my son. The process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Jesus Lopez and the South Bay Volkswagen dealership to anyone who is looking for a new vehicle.
So, i used to have my car serviced by Southbay volkswagen. Back then their customer service was awesome. Sanchez used to take care of that, and boy let me tell you, he is great. Recently I traded my car for another one there, for a really good price. Christa helped me do that, and let me tell you: customer service, still awesome. The process went smoothly and i m satisfied with my new used car lol. Some people under the pretense of being strictly professional, create a void between them and others. They become more strict than professional. A little ...
People in the Service department were unwilling to hear me out or help me, never again will I take my car to them. I took my car that I had purchased with them about a year ago and fist of all they dis not ac, when I told them my panoramic sun roof had exploded on the freeway they automatically assumed it was a rock, which it wasn't, but were unwilling to listen and wanted to involve my insurance. Everyone kept saying different things and it was obvious they didn't care about the customer. So I took the ...
Although it was stressful buying a new car for the first time, the staff at this location were very nice and always asked if there was anything they could do, even if they weren't directly assigned to help me. My direct sales staff was Max Smith and he was great!! Very funny, patient, and straightforward. He did a great job! thank you!
Just a note to let you know how pleased we were with our sales consultant, David Diaz. We found him to both knowledgeable and understanding of our [the customer's] desires. I spoke with numerous other dealership consultants that wanted me to buy something that I didn't want and one person actually demanded to know why I didn't want a certain vehicle. David's understanding of the customer's wishes and willingness to assist in getting what we wanted was a very positive experience. Good job, David!
Excellent service by Sales Consultant David Diaz. He was very patient, very informative and courteous. I felt very comfortable asking questions. David was very knowledgeable about the vehicles that I test drove. I was not rushed and that alone made me feel at ease and I was able to make my decision as which vehicle I would chose.
Excellent service, attention and work. Everytime i go in for car service Rafael Lopez service advisor always takes care of me. Good attitude and friendly.
Hello, Just right before Christmas (12/18/2014) we reached our 50K mile mark on our 2010 VW Jetta 2.5L (5cyl)… I go through the manual/service intervals of the vehicle and I see that pretty much the only major thing required is the OIL Change, and we think to ourselves “Nice! We will only have to spend about 60-70 bucks” I call South Bay VW (National City, CA) to make a service appointment with Eric Axford and Rafael Lopez. I am reminded by Rafael that it is also time to do the Automatic Transmission Service and costs around $300 bucks… This news comes to ...
As a person who does not have much time off, and do not understand nothing about cars I trully appreciate the attention given to fullfill my needs, i was able to ask questions without felling like was waisting time, and understand answers in a language that i was familiar with.
I just brought my car in for an 80,000 mile checkup. Rafael explained in great detail what services were needed and why. I am always so hesitant to spend money on my vehicle. I know it is worth it in the end and trust South Bay with the maintenance of my vehicle. Rafael is a true asset to the service center and I recommend that everyone request him! He is polite, patient, courteous, and definitely goes the extra mile for the customer.
Rafael Lopez really assisted me with an overall great experience, he was very courteous, supportive and professional, he gave me an extra support above my expectation.
I just recently purchased a new Passat. I took it in for the complimentary break in service check. I arrived little past noon and all service bays were busy. They were courteous and greeted me professionally. I was given an estimate time of wait and directed me to the waiting area. The waiting area had comfortable seats and enough reading material. I did notice a big screen TV but was off. They had a table for laptops and outlets to plug in electronics. Though some items were not fully stocked they had coffee and tea. The restrooms they have is ...
Rafael took care of my needs in a timely and professional way, by providing excellent customer service. I was really satisfy with the service. When talking about a car service Rafael its a reliable option.
Awesome first-time leasing experience!!! I had the pleasure of working with Max Smith at Volkswagen. I had done a ton of research, comparing different car manufacturers and found that the jetta was the most affordable and eye-pleasing. After figuring out exactly which car/model I wanted, I contacted several dealerships in the San Diego region. I called and got in touch with Max, who immediately said he was willing to work within my budget. Other dealerships were just not willing to budge. I felt confident, just by talking to Max on the phone, that he wasn't a typical car ...
The service was beyond excellent. From the moment I walked in the door, the staff was extremely friendly and very helpful. Max Smith helped me find exactly what I was looking for and tailored a very reasonable deal that met my needs. I would definitely recommend this dealership to everyone.
Max Smith was an exceptional salesman. His knowledge of the brand surpassed anything I expected and was very helpful. Max had a great attitude and customer friendliness.
I Hardly do reviews but my experience with Max was so great I have to give him credit for giving me a great deal and going the extra mile to making sure I went home with the car I wanted and a deal that I could live comfortable with. I highly recommend him to anyone looking into purchasing a Volkswagen. I'm a very happy customer in my new Jetta 🙂
There are no words to describe the awesomeness service Max has given my husband and I. It was suppose to be a "browsing" day that turned into a buying day! I totally love love my new 1st car! (Golf TDI) a fast little bugger! Any who, Max literally went above and beyond for us. He didn't see us as a sale what so ever! That's a plus for me since I dislike when sales people follow you until they chase you out. Max saw us as humans and understood on needs. For those of you out ...
This was the best experience ever....I got the car I wanted at the right price! I am extremely happy! Can't wait to drive it!
A terrific experience from top to bottom. No games, honest and straightforward pricing, and exceptional customer service. I worked with both Hani and Jesus during my purchase. Hani reached out to me immediately after I made an online inquiry about a vehicle in the Southbay inventory and he was an excellent communicator throughout the process. He made the final paperwork drill as painless and quick as possible and stayed late to help me with some of the technical aspects of the dashboard electronics. He's a class act all the way around. Jesus assisted me during the test drive and ...
Wow! From the moment I arrived I was treated so very well! Someone parked my truck for me, (I was trading it in) the sales person Max really took his time to ask me questions as to what I was looking for and what mattered most. I explained that as I am staring my own business as a mobile notary & I needed to trade my truck in for a more gas efficient vehicle. We narrowed it down & test drove two vehicles. He explained so much about each vehicle in a way I could understand. The finance team Fabio ...
I have had my Jetta serviced ( South Bay VW for 2 yrs and have had exceptional customer service experience. Their service department has taken such good care of me that, when it was time to buy, I did not consider any other dealership or brand. Mario and Jesus did not let me down. They made me feel comfortable and we're very helpful. I will definitely come back and I strongly recommend South Bay VW!
Loved it first car buying experience and I LOVED IT I would definitely come back Max was great and he knows what he is talking about LOVE LOVE LOOOOVE IT
Excellent customer service and best shopping experience. Everybody was very helpful! I will definitely recommend south bay Volkswagen to my friends and family. Thank you
I came to South Bay Volkswagen as a new customer and they rolled out the red carpet. The customer service was exemplary. I knew which car that I wished to purchase, and Archie Orozco, the sales manager, gave me a very fair price for a wonderful vehicle. He was not only professional and courteous, but warm and friendly. When Alberto Matamoros, the Brand Specialist, went over all of the features of my new car, he was every bit the professional as Archie, and also warm and friendly. If I could award 10 stars to South Bay, I would.This service was &...
Max hooked it up! Very good one to one service and they will work with you to get what you want. 5 stars for you!
I really appreciated the customer service that was given at south Bay Volkswagen, the minute I got out of my car I was introduced to Eddie Hice who became my sales person at the dealer. I appreciated Eddie's complete explanation and recommendations on the car that I was looking for. Finally with all the clarifications that I received from Eddie, I decided to close the deal and take my new car home. I would definetely recommend this dealer to anyone that is looking for a new car.
I purchased a 2011 VW GTI from Drew Volkswagen in La Mesa, and started coming to South Bay Volkswagen after Drew closed their La Mesa dealership. It's the best decision I ever made--every scheduled service is completed on-time and with the absolute minimum in inconvenience to me. Recently my car was involved in a slight fender-bender and I took it to South Bay VW for body repairs as well. The technician I worked with was Rafael Lopez, in conjunction with Bill McAuliffe, Shop Foreman. Together, they took care of my every need, including dealing with insurance companies directly, arranging for ...
Eddie was very professional and helpful. He treated us with respect. The easiest purchasing experience we have ever had. I would highly recommend Southwest Volkswagen.
Wow, what can I say? As soon as we got to the dealership Max greeted with a very warm friendly, non-threatening wave and smile. Never did we feel obligated, bothered, or pushed by his presence. Quite the contrary. He was very knowledgeable about his product. He was very straight forward with us, seemed very sincere, which is a plus for us, and was just over all, easy going. He made this whole car shopping experience such a treat. We could have chose to go anywhere, but because he is so great at what he does, and so personable why would ...
If I could rate it 10 I would. I must say that I never experienced such FRIENDLY AND HONEST Dealership in my Life. We moved to San Diego in 2011 and needed a new car..A co-worker of mine recommended SouthBay and the deal they had at that time. 245 for a 2012 CC with 2,500 down...Since my Fiance was Canadian she had to go trough her Canadian Credit History..It was not a issue.. Mario Hernandez at that time Salesman was jumping trough hops to make this a deal without screwing anybody over. You know the feeling when you meet someone and he ...
Bought a new 2013 Jetta GLI Turbo last Dec. 20th.. Max Smith the salesperson was very knowledgeable, helpful and pleasant Very happy with our car and the attention given by Max. Planning to buy a Diesel car one of these days.
The best experience ever. Quick, honest and no games. Very easy transaction. Great selection. Very friendly and knowledge knowing. In and out and love my new car. Thanks
SouthBay Volkswagon has a very competent and professional staff. I just aquired 2012 VW GTI and I am extremely happy with my choice to go there. My sales person Filiberto Espino was very helpful, honest and knowledgeable. My highest recommendations to anyone seeking to purchase a vehicle at SouthBay!!
I am very satisfied with the experience i had buying my used vehicle from Alberto Matamoros at southbay volks. I have and will continue to recommend southbay volks and Alberto to all family and friends for their vehicle purchase. Everybody there at southbay was very nice and polite. The vehicle selection is great there i drove off the lot with exactly what i wanted. Thank you southbay for giving me the best car buying experience
Very professional person, worked with me to provide a great vechicle for my family, gave it his 100% and would strongly recommened to anyone. Thanks Jaime!
I originally bought my 2002 Passat new from South Bay and was relatively satisfied with the sales staff, but not that impressed. It was the first new vehicle I have purchased. The best part about this dealership was the service department, by far the best service department I've dealt with. And being military, I've been to quite a few, moving around so much. I lived in Memphis, and Gossett was okay, visited the one in Newport, RI, and even one near Anaheim somewhere. South Bay was the best. They'd fix everything I brought them immediately, never requiring a ...
After dealing with a pushy sales person at the Nissan dealership down the street, I had no desire to talk to any salesperson ever again. I looked up some cars on my phone and found that South Bay Volkswagen carry many Jettas. We decided to at least check them out. We were greeted by Hani and what a great first impression. He was so straight-forward and honest. After about half an hour we all were cracking jokes and having fun. He thoroughly went over the car and gave us time to think without invading our space. Hani made us feel ...
THIS WAS THE WORST CAR-BUYING EXPERIENCE I HAVE EVER HAD. I WOULD NEVER RECOMMEND THIS DEALERSHIP TO ANYBODY WHO IS INTERESTED IN BUYING A CAR. AFTER DRIVING 3 HOURS TO GET TO THIS DEALERSHIP TO PICK UP WHAT I THOUGHT WAS GOING TO BE A xxxx OF A DEAL, I GOT SCREWED. THIS PLACE SOLD ME A CERTIFIED PRE-OWNED VEHICLE THAT HAD, SUPPOSEDLY, PASSED A 74-POINT INSPECTION BEFORE I REACHED THE DEALERSHIP. I PURCHASED THE VW BEETLE DURING THE DAY AND SAT IN THE WAITING ROOM FOR 3 HOURS. WHEN ALL WAS SAID AND DONE I DROVE THE CAR HOME. LITTLE DID ...
One of the only dealer in Cali in Summer 07, where you can find 2008 R32's without any mark-ups. They say it's their policy to not mark-up the price, and it shows in every aspect of the salesmanship. I basically phoned them on Sunday evening, picked up the car Monday night. Never seen the car until I picked up, no lies, no hidden fees, The sales manager, Mannuel even told me the full price over the phone so I knew they are not playing any games. Salesperson Jamie knew about the cars well, went through the details of the car ...
I LOVE MY NEW 2008 R32, SOUTH BAY VOLKSWAGEN DID THE IMPOSSIBLE TO GET MY LIMITED EDITION BLUE R32, IM REALLY HAPPY W/ THE DEALER SALES FINANCE AND THE SALES MANAGERS, THIS IS THE 5TH VW THAT I BUY FORM SOUTH BAY VW. THANK YOU !!!!! BOBBY Z